Refund policy

Last updated: August 20, 2026

We want you to receive the correct product in good working condition. Please read the following policy before requesting a return, replacement, or refund.

Damaged, Defective, Incorrect, or Missing Items

Contact snaggedbylexi@gmail.com within 30 days after delivery if your item arrives damaged, defective, incorrect, or incomplete.

Include:

  • Your name and order number

  • A description of the issue

  • Clear photographs or video showing the product, packaging, and shipping label

After reviewing the information, we may offer a replacement, replacement part, partial refund, or full refund, depending on the issue. Do not discard the product or packaging while the request is being reviewed.

Change-of-Mind Returns

You may request a return within 14 days after delivery. The item must be unused, undamaged, and in its original packaging.

Contact us before mailing anything. Unauthorized returns will not be accepted. If approved, we will provide the correct return instructions and destination. Customers are responsible for change-of-mind return shipping costs.

Do not mail returns to the address shown on the original package or shipping label.

Cancellations and Order Changes

Contact us immediately if you need to cancel or change an order. We cannot guarantee cancellations or modifications after processing begins.

Refunds

We will notify you when an approved return is received and inspected. Approved refunds are issued to the original payment method. Please allow up to 10 business days for your bank or card issuer to post the refund after it is processed.

Shipping costs, if any, are nonrefundable unless the item was damaged, defective, incorrect, or incomplete.

Contact

Snagged By Lexi
snaggedbylexi@gmail.com